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Handling Incident Response following Security Standard Operations Procedure When there is a security breach or a computer incident, a good way to address and manage this is through an organized method referred to as incident response. The objective is to be able to handle the situation in a manner that can limit the damage incurred and, at the same time, reduce recovery time and costs. In this approach, it also requires a policy that defines, in specific terms, the composition of an incident and provides a step process that will be applied to resolve the problem. The computer incident team, security, IT staff, representatives from the legal, human resources and public relations departments make up the organization’s incident response. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, in their experiences in handling computer incidents, they have offered these steps to address an incident effectively.
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Preparing the organization’s users and IT staff by educating them on the importance of security measures and training them how to respond to computer and network security incidents quickly and properly is one of the main task of an organization.
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It is an important need to create an incident response team, due to the fact that there is the threat of a computer incident, so that this group can function according to their task and act on resolving it. If the team finds out that the incident is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team further investigates the incident problem in so far as to what extent has it spread and controls the spread by disconnecting the affected systems, as well as the affected devices, to prevent further damage. As soon as the team finds out the origin of the incident, the root cause and all traces of the malicious code are removed. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. An incidence report is made by the team, reflecting the incident and how it was handled and giving recommendations for future response and preventing any such recurrence. Creating an incident response team in the organization is effective if the IT staff can qualify and fill in the role of incident responders and security operations center analysts. Large corporations with extensive networks put premium on outsourcing security providers or contracting specialists to help them in their incident problems. In most organizations, it is a mix team up of their in-house incident team in collaboration with an outsourced security analysts. What is most fundamental is for the organization to provide the right, standard training to the in-house incident response team through a security provider whose service is of global standards.